How we stay at the ready.
- Help Desk personnel are staffed during normal business hours of 8:00am to 5:00pm with an On-call roster outside of business hours.
- To get a response more promptly, you are recommended to use our Ticket-system at http://support.netability.io.
- We strive to respond to all support requests within 15-30 minutes and with a single ticket resolution.
- Support can include field support such as:
- On-Site troubleshooting.
- Equipment Installs.